The Community Pharmacy Care Plan Service

Service Details

The Community Pharmacy Care Plan Service; a unique demonstrator pilot that will provide 500 eligible patients with an opportunity to set their own personal health goals; and to receive support and medicines advice from a pharmacist by setting up and following a tailored care plan that will help them to reach those goals and achieve better health outcomes. The Pharmacy Care Plan Service has been developed in collaboration between national and local organisations and draws upon the experience of other models across the country.

What’s involved:

The pilot service will run for 6 months starting in January 2017. All patients should be recruited during January and February and then once recruited a follow up process must be completed periodically over the course of the 6 months. Each pharmacy should aim to recruit a minimum of 10 patients between January and February 2017. Eligible patients will be identified via the pharmacy, referral from another health care professional or through self-referral. During the 1st consultation the patient’s own goals and required support will be identified and a care plan agreed. Follow up appointments will then need to be arranged at a minimum of two month intervals.  PharmOutcomes will be used to capture the data.

Progress to date:

50 pharmacies in Manchester and the Salford/ Eccles area have been selected.  Training will take place on 30th November or 7th December 2016 at Hough End Centre, Manchester. Backfill for Locum pharmacist costs will be reimbursed once the pharmacist's starts delivering the service.


Pharmacies will receive £143 for each fully completed care plan.


The success of this pilot will inform future commissioning and secure the future role of community pharmacy across Greater Manchester by building resilience in people and communities supporting patients with Long Term Conditions as well as providing safe, consistent and affordable health and social care. It is therefore important that everyone involved in the service is fully engaged.

If you are interested about hearing more about this service please email us on