Bury Local Authority Community Pharmacy Services
The Greater Manchester Health and Social Care Partnership (GMHSCP) pharmacy team developed a new model for the streamlined commissioning and delivery of local pharmaceutical services. This was achieved through collaborative working with partners from the LPCs, CHL and the pharmacy LPN. Bury Local Authority agreed to trial the new commissioning model, and in April 2018 moved across all its locally commissioned services to the model.
The services include:
All services previously recorded on paper, were moved on to web based PharmOutcomes modules, created by CHL and hosted on the GMHSCP licence. The PharmOutcomes modules were tailored to Bury’s service specifications and PGDs, ensuring community pharmacies met the data capture requirements for the service and that supplies were made in line with the PGDs. CHL also managed all pharmacy communications on behalf of the commissioner and made all activity payments to pharmacies, with invoicing through PharmOutcomes.
Bury Council were delighted with the transition, which allowed one contract, with streamlined administrative processes and the removal of lengthy tendering processes. Massive time savings were seen by the council as the pharmacy service-related queries previously received by the council were now reduced due to the PharmOutcomes set-up, and those that were received were managed by CHL.
Amy Lepiorz, Head of Delivery at ‘Together 4 Bury’ said “It fits in strategically with everything that we are trying to do. A big part of Local Care Organisation (LCO) development and conversations is streamlining processes. We are trailblazing a new way of working… the ability to commission multiple services through one contract has reduced bureaucracy, and now we don’t have an industry of contract management”
Matthew Logan, Provider Relationship lead at Bury Council said “Responsiveness is great… The professionalism has been really beneficial”
Shenna Paynter, Public Health Programme Lead at Bury Council said “CHL are super-efficient”.
Please click here to view our full case study: Bury Local Authority Case Study 110219
CHL Case Studies
Salford Council Smoking Cessation Service Redesign
Salford Council had historically commissioned a smoking cessation service from a variety of different providers, under different contracts and agreements, with varying data capture and recording methods and with multiple and confusing routes into the service for patients. When the council recruited a new Public Health Strategy Manager in 2020, they reviewed the existing convoluted set-up and took the decision to redesign the service for all providers in an attempt to simplify the service offering and allow more straight forward reporting of mandatory data into NHS digital.
As the experts in PharmOutcomes and community pharmacy services in Greater Manchester, CHL were well-placed to support the council with their ambition.
Salford Council commissioned CHL to:
A comprehensive review of existing processes, data capture and service specification requirements was conducted by CHL in order to map out the ‘as is’ process, before proposing the ‘to be’ process – a single set of PharmOutcomes modules, fit for purpose for each provider type (general practice, community service and community pharmacy) with NHS Digital reporting requirements enabled, along with other additional reports as required by the council. CHL worked closely with all key stakeholders, including the commissioner, community service, general practice, and community pharmacy representatives to ensure that the bespoke needs of each provider type were catered for.
Due to the tight timescales required to relaunch the service and the new PharmOutcomes modules before the primary care contract expired in November 2020, CHL turned this work around in a short 2-month period in September and October 2020. Workload was prioritised according to the needs of the council, with the midwife referral modules being initiated as a priority in early September. Salford Council’s Public Health Strategy Manager was delighted with the transformational outcomes delivered at great value to the council.
To read a testimonial about this work, please click here.
Pharmacy Integration Fund Pilot: Smoking Cessation
The Senior Primary Care Manager for Primary Care – Optometry and Pharmacy at the Greater Manchester Health and Social Care Partnership (GMHSCP) was successful in submitting a bid to the Pharmacy Integration Fund for a pilot site in GM for the Smoking Cessation Transfer of Care service, which is one of the priorities confirmed by PSNC in the 5-year Community Pharmacy Contractual Framework announced in 2019.
CHL had previously supported GMHSCP with an NHS pilot in 2019 involving 9 community pharmacies in Bury and was impressed by the work delivered by CHL, and this experience, along with the excellent working relationship between CHL and GMHSCP primary care team, ensured that CHL was approached by GMHSCP to provide support for the SCTC pilot.
GMHSCP had commissioned CHL to provide clinical input and advice into the development of the service, specification, patient referral pathways and to support the development and delivery of a phased implementation of the service. NHSE&I, through the Pharmacy Integration Fund (PhIF), commissioned Midlands and Lancashire CSU to provide overarching project support to the SCTC pilot, which has sites in GM, London and Nottingham, and the CSU lead worked closely with Alison at CHL. GM took take the lead in setting up and implementing the first of the pilot sites across England, in Oldham. CHL managed an EOI process to identify the pharmacy contractors to participate in the service, arranged and supported delivery of community pharmacy training, supported site set-up and then continued to provide ongoing support for the pharmacy providers once the service was live, participating as a core member of the project steering group and also actively supporting the evaluation of the pilot.
Work commenced in August 2020, with the first pharmacies receiving referrals in December 2020; the pilot has recently been extended to run through until January 2022.The PhIF lead for the pilot, and Midlands and Lancs CSU lead are both highly complementary about the role CHL has played in the pilot to date, recognising the responsive and flexible approach to implementation and acknowledging the progress made in Oldham compared to other pilot sites which are somewhat delayed.
To read a brief testimonial about this work please click here.