• Each pharmacy will deliver a minimum of 1 consultation per month
  • Each pharmacy will follow up patients where clinically appropriate and if not clinically appropriate will document the reasons why
  • CAT/ACT score will be recorded for every consultation
  • All patients who report they are a current smoker will be referred for smoking cessation advice/support and this will be recorded.

Key Performance Indicators (KPIs)

The following KPIs will be measured and monitored by CHL.

A pharmacy who persistently fails to meet the required KPIs and service outcomes will be decommissioned and therefore no longer able to provide this locally commissioned service.

Improving Inhaler Technique Through Community Pharmacy